Your satisfaction means a lot to us! We will gladly refund any item or items that may have been damaged during shipping.

For SHEGLAM hair appliances, we offer a 45-day return policy for a full refund, excluding shipping fees, with return shipping costs covered by the customer. Additionally, all hair appliances come with a one-year warranty for added peace of mind.

To start the refund process, please contact our Customer Support team. We will refund the price of the applicable product, plus any applicable taxes, to the original form of payment. Please allow up to 5 business days for your refund to be issued. If you have any issues with your refund, please contact the Customer Support team within 180 days of placing your order. At this time, we do not refund shipping or insurance fees and apologize for the inconvenience.

Feel free to Contact Us and our service team will reply in 48 hours.